MÜNCHENSTIFT has set itself ambitious goals. By 2026, we aim to be Bavaria's most modern care provider with the happiest employees and residents. We have therefore rolled out a wide range of measures with a holistic impact on our organisation.
To check whether we need to adjust our strategy or could do more in certain areas, we conduct regular residents' surveys.
Your trust - our incentive
Overall, our residents feel very comfortable with us. But we wanted to know even more: How satisfied are they with our care and assistance, the meals or the crisis management during the pandemic? This is what we asked residents and legal guardians in our nine care and nursing homes.
- Overall, our residents are increasingly satisfied: 21 percent of respondents said they were completely satisfied, 36 percent said they were very satisfied, and 37 percent said they were satisfied. This amounts to 94 percent of respondents overall.
- 78 percent of respondents would definitely choose MÜNCHENSTIFT again. Another 14 percent would probably choose MÜNCHENSTIFT again. By comparison, in 2023 the figures were 77 and 17 percent respectively.
- The willingness of our residents to recommend MÜNCHENSTIFT to friends and acquaintances has risen steadily over time. 76 percent of those surveyed gave their clear approval, and a further 13 percent are inclined to do so.
- MÜNCHENSTIFT welcomes all people, regardless of their social or ethnic background, disability, gender or sexual identity, religion or worldview. 88% of respondents believe that we are doing this well to extremely well.
"The nursing staff responds individually to me as a resident."
Residents agree resoundingly with this statement
Very good grades for the nursing staff
In the eyes of the respondents, the relationship with the nursing staff, which was already rated very well in the past, has improved noticeably once again.
With a score of 2.00, the nursing staff received above-average scores. The best rating in this category is given to the contact with the nursing staff - with 1.82. Residents also largely agree with the statements "The care staff takes a personal interest in my needs" and "The care staff deals sensitively with the dying and their relatives" with scores of 1.99 and 1.88.
The food was even rated slightly better than two years ago - with 2.49. Nevertheless, opinions have always differed on this topic. Where some appreciate variety, for example, others prefer local food. Overall, the comments focus on taking even greater account of individual wishes.